Policies

Enrollment

Session dates are set for billing purposes, however, for scheduling purposes we expect students will continue seamlessly from one session to the next. Beginning in the School Year 2017/18 season, students will be automatically scheduled into subsequent sessions. You will only need to tell us if you choose NOT to continue.

Scheduling

All scheduling requests, changes or absences should be made directly to the Music Manager not to the private instructors.

Student Cancellations

Missed lessons cannot be made up.  All session lessons are pre-paid at the beginning of the session.  We are not able to reschedule due to student illness or other conflicts.  You may, however, opt to send a friend or family member in your slot or trade times with another student for your convenience.  Essentially you OWN your time slot  for the session and may use it as you like.  We will do our best to help facilitate a swap within the week of a missed lesson.

Each morning we email a daily lesson remainder. We will no longer make phone calls to “no shows”.

We honor religious holiday observances and provide credit when given advance notice.

Teacher Cancellations

We will always do our best to provide a high quality substitute teacher if one of our teachers is absent.  If we are forced to cancel a teacher’s lessons, students will be notified by both phone and email, and a credit will be issued for the lesson.

Weather Cancellations

In the event of  foul weather we will make the decision whether to remain open based on the decisions of other after school programs including the YMCA and JCC.  A determination will be made by noon and cancellations will be posted on the website, and emailed to scheduled students.