At Marblehead School of Music we have a strict “no make-up” policy. All session lessons are pre-paid at the beginning of the session. We are not able to reschedule due to student illness or other conflicts. You may, however, opt to send a friend or family member in that slot or trade times with another student for your convenience. Essentially you OWN your time slot for the session and may use it as you like.
If you know in advance that you will not be able to make it to a scheduled lesson please be sure to inform us. We will attempt to fill that vacated slot with a student on our waiting list. In that case you will be issued a credit for the missed lesson.
We honor religious holiday observances and provide credit when given advance notice.
We will always do our best to provide a high quality substitute teacher if one of our teachers is absent. If we are forced to cancel a teacher’s lessons, students will be notified by both phone and email, and a credit will be issued for the lesson.
In the event of foul weather we will make the decision whether to remain open based on the decisions of other after school programs including the YMCA and JCC. A determination will be made by noon and cancellations will be posted on the website, and emailed to scheduled students.